|
|
| 2006 |
| |
| WP 74 |
Deep Impact: Boosting Action Learning |
 |
Action learning is an integral part of many management programs, especially in executive education. Action dedication to the task at hand, collective activities and deep free questioning of basic assumptions of practice have been put forward as common denominators for action learning. In this essay we add the method of active imagination within a state of spontaneity to achieve deep impact in a short time span, as illustrated by action learning sessions based a constructionistic and dramatic learning process. |
 |
|
| WP 73 |
Transformative Management Education |
 |
Educational experiences may become transformative when they boost participants’ capacity to intuit and improvise with imagination, which can be done by combining the benefits of playful construction work with spontaneous drama. In this chapter I ground this claim in humanistic theories and illustrate its practice with two executive education sessions designed for this purpose. Finally, I reflect on these sessions in light of the previous discussion and offer a few simple guiding principles for educators who want to move in this direction. |
 |
|
| WP 72 |
On Spontaneity |
 |
Although people often use it to describe an intuitive familiar experience,
Ospontaneity remains an ambiguous and theoretically ill-defined concept.
The purpose of this paper is to clarify the ontological, epistemological and
ethical status of spontaneity, and to relate it to theories of
decision-making. We define spontaneity as an emergent, psychological state
of heightened attention to the environment combined with increased
self-awareness of thought and feelings, during which people are ready to
immediately decide to act (or not to act) responsibly. From this definition
we distinguish spontaneity from related ones (instinct, impulsivity,
improvisation, and intuition) and briefly discuss its implications for
decision-making theory. Finally, we draw a handful of conclusions about the
nature of the concept of spontaneity as discussed in this paper. |
 |
|
| WP 71 |
Practical Wisdom:
A Philosophical and Practical Basis for Dealing Ethically with Unexpected
Change |
 |
This paper deliberates about the preparedness of organizations. If we assume
a stable world (with islands of instability), preparedness becomes an
outcome of knowledge and prediction. If we assume an instable world (with
islands of stability), preparedness becomes an ongoing practice to sustain
the organization in the face of unexpected change. If we assume that the
level of threat from unexpected change is infinite and that there are limits
to how much resource we can use to prepare ourselves to meet such threats,
decisions to act (and not to act) are inevitably based on value judgments,
which suggest and inherent ethical dimension of preparedness. The
Aristotelian concept of practical wisdom helps us frame and understand both
how to think about preparedness and the practical wisdom associated with it.
These deliberations result in questions about both leadership and strategy
practice. |
 |
|
| WP 70 |
Practical Wisdom and Serious Play |
 |
While ancient Greek philosophers saw scientific understanding and practical wisdom as distinct, yet complementary forms of knowledge, contemporary management theory has focused almost exclusively on the discovery of abstract, scientific laws and principles. This essay shows however that the ethical normativity, aesthetic judgment and embodied experience associated with practical wisdom are becoming increasingly relevant to management theory, and it identifies serious play as an experiential process that can contribute to the development of practical wisdom in organizations. |
 |
|
| |
| 2005 |
| |
|
| WP 69 |
Developing Practically Wise Leaders through Serious Play |
 |
The contemporary challenge of leadership has been framed in terms of dealing authentically, ethically and effectively with the complexity and uncertainty of organizational life. In this paper, we draw on research in the fields of psychology and philosophy to introduce practical wisdom as a new way to conceptualize optimal leadership practice. We go on to propose that practically wise leaders can be effectively developed using serious play techniques. We present empirical data to illustrate this proposition and we close by outlining several implications for the field of consulting psychology. |
 |
|
| WP 68 |
Practical Wisdom and the Normativity of Strategy Practices |
 |
The strategy-as-practice research literature has sought to develop greater understanding of what strategists actually do in organizations (cf. Johnson et al, 2003). However the normativity of practice has not yet been adequately conceptualized by strategy scholars. In this paper, we introduce practical wisdom as a conceptual framework that enables both description of, and deliberation about the normativity of strategy practices. We present a case illustration involving strategy practices among the senior HR executives in a Fortune 500 multinational firm. We then discuss the case in reference to our framework and close by considering the implications for future strategy-as-practice research. |
 |
|
| WP 67 |
Performing Strategy Analogical Reasoning as Strategic Practice |
 |
Analogical reasoning refers to the successful transfer of structural similarities from a source to a target domain. In strategic management research, this concept has materialized in approaches such as strategic mapping. Yet, the concept and its application seem to have emphasized primarily the cognitive aspects of analogical reasoning. Bourdieu's concept of practice allows us to explore analogical reasoning in a more integral manner, i.e., by presenting embodied aspects of analogical reasoning as complementary, equally relevant for such processes. Thus, we conceptualize analogical reasoning as a practice of strategy and illustrate this concept with an empirical case. |
 |
|
| WP 66 |
Practical Wisdom: Integrating Ethics and Effectiveness in Organizations |
 |
This
paper responds to Margolis and Walsh’s (2003) call
for organizational theory that acknowledges the conflict
between normativity and effectiveness and yet still facilitates
action. We address this issue at the level of the
individual, and we focus on the Aristotelian concept of ‘practical
wisdom’ (phronêsis) as a way to describe
individual decision-making practices that are both ethical and effective. We
then present a interpretative framework that differentiates
decision-making practices based on the extent to which
they successfully integrate ethics and effectiveness. We
conclude by outlining the implications of this framework
for future theoretical and empirical research on practical
wisdom in organizations. |
 |
|
| WP 64 |
Kurt Lewin on Re-Education: Foundations
for Action Research |
| |
In the acknowledgements of Lewin's place as the father of
action research, his work on re-education is rarely cited.
Yet it is clear that much of what he understood to be central
to the complex process of re-education is critical to the process
of change and underlies the philosophical principles and practice
of action research. This article presents Lewin's generally
neglected paper on re-education in order to enable action researchers
to build on and use this important paper of Lewin.
This article can be obtained from: http://jab.sagepub.com. |
 |
|
| WP 63 |
Re-framing Strategic Preparedness:
An Essay on Practical Wisdom |
 |
The strategic challenge
of how organizations can become more prepared for unexpected
events has risen in importance in recent years. It has become increasingly clear that organizational
leaders require not only knowledge and skills but also ethical
values as they make preparations in response to potentially
overwhelming risks. In this theoretical essay, we explore
the concept of practical wisdom within the growing stream
of research that focused on the practices of strategy-making. In
view of philosophical, psychological and organizational research,
we develop an interpretative model of practical wisdom to
guide future empirical research that describes and deliberates
about preparedness-related practices that are both effective
and ethical. |
 |
|
| WP 62 |
Strategy as Practical Wisdom |
 |
This essay raises
a pragmatic question: what strategy
practices exemplify practical wisdom in organizations? Working
within the emerging tradition of phronetic social science (cf.
Flyvbjerg, 2001), we begin by describing strategy practices
in a large firm that we have observed and engaged with as action
researchers. We then refer to the 'balance theory of
wisdom' (Sternberg, 1999) and deliberate about the extent to
which certain strategy practices exemplify practical wisdom. In
the course of these deliberations, we extend the balance theory
by adding two further considerations about how practical wisdom
emerges in organizational contexts, namely the mode of intentionality
and the medium of communication (following Roos et al., 2004). Finally,
as a contribution to the field of research that views strategy
as a practice (cf. Johnson, Melin & Whittington, 2003),
we draw a series of normative conclusions about the practical
wisdom of specific strategic practices in the organization
we studied. |
 |
|
| WP 61 |
Organizational Identity
as a Strategic Practice |
 |
A
growing number of scholars have pointed to the mutually shaping
relationship between organizational identity and strategy.
This paper adopts a practice perspective to shed light on
key social processes by which organizational identity and
organizational strategies are mutually constructed. We
adopt this approach because strategic practices within organizations
frequently involve the construction of identity claims, and
identity-related practices therefore often have immediate
strategy implications. Our propositions are illustrated through
three short case studies of interventions we conducted with
strategy-development teams of the core business divisions
of a specialty chemical company we call Chemalot. These
case studies focus on intersubjective processes of meaning
creation that lie at the root of identity formation, and
they show organizational members using metaphorical or analogical
imagery as they characterize their organizations' identities. In
turn, the case studies also show that this practice has a
direct impact on the essentially strategic challenge of selecting
and applying resources. While there are methodological
limitations to our illustrative case study, this paper supports
the contention that organizational identity and strategy
practices can be mutually constitutive.
|
 |
|
| WP 60 |
Generating Responsible Commitment |
 |
Theories of commitment in organizations usually
assume a purely self-interested individual: people commit when
there is something in it for them - more shares, more money,
more fun, more of a say. We propose to dissociate commitment
from self-interest and re-frame it in terms of individual responsibility.
We further propose that play as a mode of strategizing can
unlock the dynamics that are inherent in the formation of commitment.
Three detailled case studies show how managers collectively
embody themselves in the strategy content, make themselves
mutually vulnerable by doing so and pass a point at which they
cannot disown the strategy anymore. |
 |
|
| WP 59 |
Evoking Metis: Questioning
the Logics of Change, Responsiveness, Meaning and Action
in Organizations |
| |
This
paper introduces the concept of 'metis' or 'cunning
intelligence' in the context of organizational theory. It begins with a genealogy of the concept in
classical Greek and contemporary theoretical sources, focusing
on the juxtaposition between cunning intelligence and scientific
rationality. It continues by evoking the experience of
metis with a rhetorical analysis of organizational change,
meaning-making, and responsiveness. Finally, it raises
a series of questions concerning the ethical value of metis
for organizational theory and practice. The overall
purpose of this theory-building effort is to produce a
greater understanding of the innovative and tactical power
of metis, as well as to provoke further research concerning
the ethical significance of the cunning form of intelligence
that enables people in organizations to 'disguise or transform
themselves in order to survive.' (de Certeau, 1984: xi)
This article can be
obtained from http://www.tandf.co.uk/journals/titles/14759551.asp (Culture
and Organization) |
| |
|
| 2004 |
| |
|
| WP 58 |
Play and the Creative
Arts:
A review of Concepts and Techniques in the Psychotherapeutic Tradition |
 |
The purpose of
this paper is to explore how play and creative arts have
been applied in psychotherapy. Toward this end, we conduct
a review of academic and practitioner-oriented literature.
We find that play and the creative arts typically occur within
the psychoanalytic and humanistic paradigms of psychology,
and only to a limited extent within the behaviorist paradigm.
Whereas play therapies have traditionally been used with
children, creative arts therapies have traditionally been
used mostly with adults. However, we find that play and the
creative arts frequently (though not always) have similar
functions: as a means of gaining access to inner resources,
and as healing processes in themselves. We also find that
the psychotherapeutic field is evolving in such a way as
increasingly to blend concepts and techniques from different
traditions, and to employ creative methods both for children
and adults. We close by briefly considering the implication
of these trends for organizational research. |
 |
|
| WP 57 |
Constructing Shared Understanding:
The Role of Embodied Metaphors in Organization Development |
 |
We
present a novel metaphorical approach to organization development,
the use of embodied metaphors, and in doing so we extend
current understandings and uses of metaphor. ln terms of
understandings of metaphor, we go beyond the dominant semantic-cognitive
dimension to address the spatial and embodied dimensions.
ln terms of uses of metaphor, we discuss an intervention
technology based on embodied metaphors, which emphasizes
induced rather than naturally occurring metaphors, builds
on a developed theoretical base of collaborative diagnostic
technologies, and can be employed in a targeted manner for
issue diagnosis and intervention. Implications for the use
of embodied metaphors are discussed. |
 |
|
| WP 56 |
Sound from Silence:
On Listening in Organizational Learning |
|
One of the central challenges
for organizational learning at an intersubjective
level has been suggested in terms of developing a shared
language as a prerequisite for shared understanding in a community.
In this respect, social learning theory suggests communities of practice
as loci, and discourse as the medium of such learning. Rather than
knowledge acquisition, social learning refers to identity formation
through competent participation in a discursive practice. Listening as
a central, yet so far neglected, element of discursive practice involves
the constitution of a relational basis that allows for intersubjective
meaning generation. We suggest listening as a condition for the possibility
of social learning and illustrate our suggestion with an empirical
case. Finally, we discuss the implications of our argument for organizational
and social learning as well as its broader relevance.
This article can be obtained from : http://hum.sagepub.com/ |
 |
|
| WP 55 |
Developing Guiding Principles Through
Dialogue |
 |
ln complex
business environments, management teams often draw on knowledge
structures when making decisions. More specifically, it has
been proposed that management teams respond to critical incidents
through the use of guiding principles as heuristic devices
that draw on emotionally grounded narratives. Because of
their importance in guiding managerial decision-making, a
more in-depth exploration of the process qualities of how
guiding principles may be developed is needed. Based on a
theoretical examination of a similar knowledge structure-the
mental model-we propose that such development processes will
be more effective if they involve dialogue. More precisely,
we argue that guiding principles can be actively developed
in a conversational process of dialogue involving inquiry,
divergence and convergence. We illustrate our theoretical
suggestion with an indicative case study of two management
team workshops in a European-based telecommunications firm. |
 |
|
| WP 54 |
Towards a Technology of Foolishness:
Developing Scenarios through Serious Play |
 |
Scenario planning has been advocated as a means for strategists to review and
shift their mental models of strategic phenomena. While the process itself has
traditionally involved the rational analysis of coherent narratives, there have
been recent calls to consider scenario development approaches that involve more
creativity and intuition. ln response to this debate, we recall March's distinction
between the 'technology of reason' and the 'technology of foolishness,' and pursue
his suggestion to conceive of play as an archetype of foolishness. We then consider
recent organizational and strategy research that develops the concept of serious
play, and we explore normative implications of this concept for scenario planning
in practice. Finally, we present an empirical illustration of a strategy workshop
involving serious play in a large European telecommunications service provider.
|
 |
|
| WP 53 |
The Fragile Beauty of Work Well Done |
 |
This paper addresses the
leadership of peak performance in groups. We present findings
from an empirical study in a symphony orchestra exploring
the relationship between the conductor, the musicians and
music in the creation of peak performance. These findings
include the importance of aesthetic perception, responsive
presence and a catalyst. The authors further present an integrative
model that portrays group peak performance as a recursive
process whereby the group has a shared aesthetic experience
of its own performance. Such beautiful performance is difficult
to sustain and is extremely fragile. |
 |
|
| WP 52 |
Constructing Organizational Identity |
 |
Although
the field of organizational identity has generated a great
deal of interest among organizational theorists in recent
years, many of the empirical studies conducted to date share
some important methodological limitations. Specifically,
many such studies use textual descriptions from single
informants to derive simplistic lists of identity "attributes",
which can inevitably provide only a limited understanding
of what has been claimed to be a manifold and fluid concept
residing in the heads and hearts of organizational members.
ln this paper, we moved beyond verbal and textual data to
consider how senior managers in three separate organizations
expressed the identities of their organizations, when invited
to do so using a 3D building technique. Our study of these
three interventions led us to make three key findings related
to this alternative process of identity expression. First,
we found that participants generated organizational identity
descriptions that were grounded in rich, narrative-based,
metaphoric imagery. Second, hidden thoughts about organizational
identity that had not previously been discussed became part
of the discussion. And finally, the object-mediated inquiry
mode of discussion enabled emotions to be surfaced in a safe
manner. |
 |
|
| WP 51 |
From Metaphor to Practice: In the
Crafting of Strategy |
|
This article explores how
the link between the hand and the mind might be exploited
in the making of strategy. Using Mintzberg's image of a potter
undergoing iterative and recursive learning and knowledge-building
processes as a point of departure, the authors develop a
three-level theoretical schema, progressing from the physiological
to the psychological to the social to trace the consequences
of the hand-mind link. To illustrate the authors' theoretical
schema, the authors present an illustration case of managers
from a large telecommunications firm experimenting with a
process for strategy making in which they actively use their
hands to construct representations of their organization
and its environment. The authors conclude that new and potent
forms of strategy making might be attained if the fundamental
human experience of using one's hands is put in the service
of all kinds of organizational learning.
This article can be obtained from : http://jmi.sagepub.com |
 |
|
| WP 50 |
Analogical Reasoning as a Practice
of Strategy |
|
Analogical reasoning as proposed
by cognitive scientists in general, and by organization
scholars in particular, refers to the successful transfer
of structural similarities from a source to a target domain.
In strategic management, this concept has materialized
in approaches such as strategic mapping. Yet, the concept
and its application seem to have emphasized primarily the
cognitive aspects of analogical reasoning. Bourdieu's concept
of practice allows us to explore analogical reasoning in
a more integral manner, i.e. presenting embodied aspects
of analogical reasoning as complementary, equally relevant
for such processes. Thus, we propose analogical reasoning
as a practice of strategy and illustrate our claim with
an empirical case.
This working paper has been integrated into WP67 |
 |
|
| WP 49 |
Créativité et Identité Organisationnnelle |
 |
L’identité organisationnelle
fournit un cadre qui organise le sens et la motivation ;
ce cadre peut faciliter ou inhiber la créativité des
membres d’une organisation. Comprendre la nature de
l’identité organisationnelle reste cependant
problématique : beaucoup d’études
empiriques menées à ce jour sont limitées
en raison de l’importance accordée aux données
verbales et textuelles. Cet article étudie comment
les "senior managers" de trois entreprises
différentes définissent l’identité de
leur organisation, quand ils y sont invités par le
biais d’un jeu de construction en trois dimensions.
L’étude de ces trois interventions nous permet
d’aboutir à trois résultats. Nous constatons
que les métaphores favorisent la construction de sens
autour de l’identité organisationnelle ;
de plus amples discussions autour de ces métaphores
permettent de révéler certaines pensées
préalablement cachées, et le recours aux matériaux
de construction en 3 D favorise la création d’un
environnement dans lequel les facteurs émotionnels
peuvent se manifester avec certitude. Grâce à l’approche
multidimensionnelle de l’identité organisationnelle,
les managers formulent des descriptions de l’identité,
surprenantes, chargées d’émotions, plus
riches et donc plus favorables à la créativité organisationnelle. |
 |
|
| WP 48 |
Sparking Strategic Imagination |
|
This article claims that
for the development and communication of strategy to become
the inspired and inspiring process it must be, it is up to
company leaders to alter their strategizing practices in
three crucial, perhaps counterintuitive ways: (i) be more
subjective and less generic: (ii) explore new ways to stimulate
insights and communication; (iii) Recognize that context
matters.
This article can be obtained from : www.sloanreview.mit.edu
|
 |
|
| WP 47 |
Decision Making in High Velocity Environments:
The Importance of Guiding Principles |
 |
This paper presents
a field study of decision-making processes at two organizations
operating in high velocity environments. It reviews existing
literature on managerial knowledge structures and decision-making,
and identifies methodological and conceptual limitations
with these approaches with respect to organizations in high
velocity environments. The authors develop two interpretive
cases that focus on the articulated and social methods management
teams used to make decisions. They found that both organizations
used rules of thumb or heuristic reasoning in their decision-making,
that these rules of thumb functioned as headlines of deeper
organizational narratives, and that these narratives were
grounded in emotional as well as purely rational considerations.
We suggest that the term "guiding principle" usefully
integrates our three findings into a second-order concept
that may be further explored in future research of both a
descriptive and prescriptive nature. |
 |
|
| WP 46 |
Playing Seriously with Science
Strategy |
 |
Imagination
and play are often described as key ingredients in the
process of scientific discovery. Yet these ingredients
are rarely apparent when scientists meet to discuss strategic
issues, such as planning new projects. François
Grey and Johan Roos describe how the process of playing
seriously with LEGO bricks has helped a variety of researchers,
students and science managers to tackle a range of strategic
challenges over the last few years, with some eye-opening
results. |
 |
|
| WP 45 |
Answers for Questions to Come:
Reflective Dialogue as an Enabler of Strategic Innovation |
|
"Strategy researchers seem
to have struggled to develop a theory of strategy creation.
We believe this difficulty might be eased somewhat if the field had a notion
of intentionality
that allowed us to acknowledge emergent change. We here present serious
play as a descriptive framework for activities through which the conditions of
the possibility
of emergence may be intentionally created. In this sense, the purpose of this
chapter is to consider strategy creation as a kind of serious play."
This article can be obtained from : http://www.blackwellpublishing.com |
 |
|
| WP 44 |
I Matter: Remaining the First Person
in Strategy Research |
|
In this chapter Johan Roos argues that because our field
is about humans, and humans interacting, strategy researchers
should remain in the first person, rather than escaping into
the convention of "third person anonymity". Two anecdotes
illustrate Johan's own struggle to remain outside his work.
To support his wish to remain the narrator, he draws on the
Aristotelian ideal of phronesis. For the practice of strategy
research, phronesis: (i) enhances our self-awareness as scholars:
(ii) helps us understand more about what is going on:(iii)
forces us to take a moral stance: (iv) calls for additional
experiments with methodologies: and (v) changes the discourse
in our field. Roos also suggests that phronesis may be significant
to how managers approach the practice of strategy.
This book chapter can be obtained from : http://www.blackwellpublishing.com |
 |
|
| WP 43 |
Strategy Creation as Serious Play |
 |
Strategy researchers
have struggled to develop a theory of strategy creation.
We believe this difficulty might be eased somewhat if the
field had a notion of intentionality that allowed us to acknowledge
emergent change. We present serious play as a descriptive
framework for activities through which the conditions of
the possibility of emergence may be intentionally created.
ln this sense, the purpose of this paper is to consider
strategy creation as a kind of serious play. |
 |
|
| WP 42 |
Playing Seriously with Strategy |
|
This article details two cycles of interventions and reflection in various executive
development contexts led by the authors as facilitator/consultants. Their hunch
that changing the constraints of strategy processes would also change the content
generated was tested by changing the typical mode of work to that of 'serious
play' and modifying the usual medium from verbal, computer and two-dimensional
text and graphic by the introduction of 3-D media (LEGO bricks). The authors
examine the potential for using serious play in the particular organizational
challenge of making strategy, and highlight the capacity of 'action research'
to contribute simultaneously to both academic understanding and practical value.
This article can be obtained from : www.Lrpjournal.com
|
 |
|
| WP 41 |
The Role of Listening in Organizational Learning |
 |
To listen
means to learn. Ever since the Socratic dialogues, the search
for answers to challenging questions has been related to
the concept of listening and its generative potential. In
terms of dealing with challenging questions, organizational
learning might be considered a search for new answers to
challenges within and around an organization that - if successful
- leads to a change in an organization> '> s
response repertoire (Sitkin, Sutcliffe, & Weick, 1998).
Social learning is mediated through conversations (e.g. Crossan,
Lane, & White, 1999; Ford & Ford, 1995). While these
approaches acknowledge the relevance of verbal interaction,
they seem to privilege speech over listening. In contrast,
the phenomenological philosophy of Levin (1989) and Waldenfels
(1994) reminds us of the inherently relational nature of
listening. Listening manifests a relational quality that
precedes the speech act of answering. More than a functional
silence between two speech acts, listening can be thought
of as a form of initial answering (Waldenfels, 1994). |
|
|
| 2003 |
 |
|
| WP 40 |
Constructing
Organizational Identity |
 |
Although the field of organizational
identity has generated a great deal of interest among organizational
theorists in recent years, many of the empirical studies
conducted to date share some important methodological limitations.
Specifically, many such studies use textual descriptions
from single informants to derive simplistic lists of identity "attributes",
which can inevitably provide only a limited understanding
of what has been claimed to be a manifold and fluid concept
residing in the heads and hearts of organizational
members. In this paper, we moved beyond verbal and textual
data to consider how senior managers in three separate organizations
expressed the identities of their organizations, when invited
to do so using a 3D building technique. Our study of these
three interventions led us to make three key findings related
to this alternative process of identity expression. First,
we found that participants generated organizational identity
descriptions that were grounded in rich, narrative-based,
metaphoric imagery. Second, hidden thoughts about organizational
identity that had not previously been discussed became part
of the discussion. And finally, the object-mediated inquiry
mode of discussion enabled emotions to be surfaced in a safe
manner. |
 |
|
| WP 39 |
The Fragile Beauty of Work Well Done |
| |
This paper addresses the leadership
of peak performance in groups. We present findings
from an empirical study in a symphony orchestra exploring
the relationship between the conductor, the musicians and
music in the creation of peak performance. These findings
include the importance of aesthetic perception, responsive
presence and a catalyst. The authors further present an integrative
model that portrays group peak performance as a recursive
process whereby the group has a shared aesthetic experience
of its own performance. Such beautiful performance
is difficult to sustain and is extremely fragile.
This working paper has been integrated into WP 53 |
 |
|
| WP 38 |
Illustrating
the Need for Practical Wisdom |
 |
In this paper we present an interpretative case study focused
on the Center for Catastrophe Preparedness and Response (CCPR).
In particular, we focus on the ambiguities being handled
by CCPR executive staff as they develop new knowledge and
new practices in the emerging field of catastrophe preparedness.
Our case data describe patterns of activity that include
storytelling, dialogue with diverse groups of people, and
embodied experience. We present a series of first-order findings
based on our interpretation of these data, then reflect on
those findings both in light of recent research in strategic
management studies as well as in light of recent research
in adjacent fields that address the concept of practical
wisdom. We then present the second order finding that
the case of CCPR illustrates a need for practical wisdom that
exists currently in the field of catastrophe preparedness
and more generally in among strategic management practitioners.
We close by outlining what we see as the implications of
this need for strategic management theory and practice.
|
 |
|
| WP 37 |
Decision Making in High Velocity Environments: The Importance
of Guiding Principles |
| |
This paper presents a field study of
decision-making processes at two organizations operating
in high velocity environments. It reviews existing literature
on managerial knowledge structures and decision-making, and
identifies methodological and conceptual limitations with
these approaches with respect to organizations in high velocity
environments. The authors develop interpretive case studies
of the two organizations, which focus on the articulated
and social methods management teams used to make decisions.
They found that both organizations used rules of thumb or
heuristic reasoning in their decision-making, that these
rules of thumb functioned as headlines of deeper organizational
narratives, and that these narratives were grounded in emotional
as well as purely rational considerations. We suggest that
the term "guiding
principle" usefully integrates our three findings into a
second-order concept that may be further explored in future
research of both a descriptive and prescriptive nature.
This working paper has been integrated into WP 47.
|
 |
|
| WP 36 |
From Metaphor to Practice |
| |
This article explores how the link between the hand and
the mind might be exploited in the making of strategy. Using
Mintzberg's image of a potter and undergoing iterative and
recursive learning and knowledge-building processes as a
point of departure, the authors develop a three-level theoretical
schema, progressing from the physiological to the psychological
to the social to trace the consequences of the hand-mind
link. To illustrate their theoretical schema, the authors
present an illustration case of managers from a large telecommunications
firm experimenting with a process for strategy making in
which they actively use their hands to construct representations
of their organization and its environment. The authors conclude
that new and potent forms of strategy making might be attained
if the fundamental human experience of using one's hands
is put in the service of all kinds of organizational learning.
This article can be obtained from : http://jmi.sagepub.com |
 |
|
| WP 35 |
Developing
Guiding Principles through Dialogue |
|
In complex business environments, management teams often
draw on knowledge structures when making decisions. More
specifically, it has been proposed that management teams
respond to critical incidents through the use of guiding
principles as heuristic devices that draw on emotionally
grounded narratives. Because of their importance in guiding
managerial decision-making, a more in-depth exploration of
the process qualities of how guiding principles may be developed
is needed. Based on a theoretical examination of a similar
knowledge structure—the mental model—we propose
that such development processes will be more effective if
they involve dialogue. More precisely, we argue that guiding
principles can be actively developed in a conversational
process of dialogue involving inquiry, divergence and convergence.
We illustrate our theoretical suggestion with an indicative
case study of two management team workshops in a European-based
telecommunications firm.
This working paper has been integrated into WP
55
|
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|
| WP 34 |
Dealing with the unexpected. Critical incidents in the LEGO
Mindstorms team |
| |
This article addresses the relative lack of empirical
studies of how self-managed teams in high velocity environments
handle unexpected critical incidents. It presents an interpretive
case study of the LEGO Mindstorms project team, and focuses
in particular on how this team responded to three critical
incidents. Our study results in three core findings concerning
how this team responded to the unexpected in its high velocity
environment. These include: the importance of increasing
presence; creating a context for a shared and emotionally
grounded identity: and developing a shared set of guilding
principles for action, behaviour, and decision making. The
authors further describe interconnections among these three
core findings, proposing a higher- level 'virtuous circle'
that illustrates how this team responded effectively to critical
incidents.
This article can be obtained from: www.sagepublications.com |
 |
|
| WP 33 |
Case study: modeling how their
business really works prepares managers for sudden change |
| |
This case study presents a successful
strategy development session undertaken by three divisions
of "Chemcor," a
real but disguised firm, which is seeking to balance its highly "planned" approach
to strategy with a more innovative and adaptive one. It
describes their experience with a strategy-making process called "Real
Time Strategy" that is designed to facilitated conversations
among managers about how their business systems work. The
article concludes that when managers engage in this continuous
strategizing process, they are more flexible and pragmatic
when faced with abrupt, emergent changes that have not been
foreseen in a strategic plan.
This article can be obtained from : www.emeraldinsight.com |
 |
|
| WP 32 |
Playing Seriously with Strategy |
| |
This paper addresses the relationship
between strategy content and strategy process in general,
and on the relationship between process constraints and content
outcomes in particular. By > "> process> "> we
mean the sequence of events and activities that describes
how conversations about strategy in firms unfolded over the
time of the study. By > "> constraints> "> we
mean the implicit and explicit restrictions on, and frame
around these conversations. Our basic hunch, firmly grounded
in our experience in teaching and coaching managers on strategy-making,
researching strategic management processes, and engaging
in the practice of strategy-making ourselves, is that if
the constraints of strategy processes are changed, the content
generated also changes. The purpose of this paper is to explore,
and further develop this hunch.
This working paper has been integrated into WP
42 |
 |
|
| WP 31 |
Studying Organization Identity
Empirically: A Review |
 |
The growing conceptual interest in organizational identity
has only slowly translated into scholarly empirical work on
the subject in the management literature. This paper reviews
and identifies patterns in the empirical work that has been
completed, focusing particularly on the methodological approaches
that have been adopted. It finds that relatively little empirical
work to date has focused on company examples, it largely relies
on individual informants, textual descriptions, and simplistic
attribute lists to describe organization identity, and tends
to assume organization identity as static and unified. Based
on our understanding of the existing literature, we propose
that future empirical work on organizational identity should
draw on principles of careful mesotheorizing, multiple intelligences,
narrative forms of understanding, account for multiple identities,
and draw on emotional as well as cognitive considerations. |
 |
|
| WP 30 |
Organizational Identity and Strategy |
| |
Working
with the resource-based view of strategy framework, this
paper proposes that expressing the character of an organization's
identity affects how other firm resources are evaluated
as potential sources of competitive advantage. We work within a social constructionist point
of view that emphasizes metaphorical and symbolic constructs,
proposing that specific metaphorical imagery about organizational
identity can be a key variable mediating strategic concerns. In
addition to presenting a theoretical argument about this relationship
between organizational identity and strategy, we present three
small case studies to illuminate our theoretical proposition
with detailed examples drawn from real life. By highlighting
their role in defining organizational resources, we conclude
that metaphorical imagery of an organization's identity can
play an important role in the formulation of strategy.
This working paper has been integrated into WP
61 |
 |
|
| WP 29 |
Organizational Responsiveness
Through Dialogue |
 |
Conceiving of strategy as a response
to challenges put to the organisation through communicative
acts by its stakeholders, we propose that organisational
responsiveness provides a conceptual lens at the macro level
to reflect on strategy and organisation development. At the
micro-level of responsive practices, we further suggest that
dialogue as a reflective form of conversation allows for
processes through which such responses can be collaboratively
developed – literally in the process of answering. In
reviewing strategy and organisational learning literature,
we identified a behaviorist stimulus-response model being inherent
to most concepts. In an interpretive case study through which
we investigated the characteristics of a more active notion
of responsiveness, we found that responsiveness as a macro
phenomenon is grounded in the communicative acts that drive
and shape the individual’s perception of the organisation.
Our typology captures these differences in responsiveness in
a prototypical way, we conclude by reflecting on the challenges
of organisational ‘answerability’. |
 |
|
| WP 28 |
Ambiguity
at Work Scenario Development through Serious Play |
 |
The challenge facing scenario
planning has been conceptualized in terms of uncertainty
in the external environment. From a social constructionist
viewpoint, this challenge can be re-framed in terms of
ambiguity at the level of different, even contradictory
interpretations of the organization itself. In this light,
the activity of scenario planning appears as a process
of enactment in which the organization and its environment
are constructed through the discursive, social interactions
of participants. We propose that such processes of enactment
may be enabled through serious play, and we present a case
focused on a strategy team from a major European telecommunications
firm to illustrate this claim. |
 |
|
| WP 27 |
Collective Virtuosity: The
Aesthetic Experience in Groups |
 |
Collective virtuosity is the aesthetic
experience in a group that is transformed by its own performance.
The aesthetic experience is the highly emotional and intellectual
encounter with beauty, as is often the case with art. People
typically report feelings of timelessness and flow, and are
passionately engaged in the art object. We argue that group
members are transformed not only by their task, but also
by each other’s highly skilled and authentic performance
of that task, that is, virtuosity. In certain groups, everyone
is simultaneously performer and audience, thus virtuosity
becomes collective. Collective virtuosity sheds
light on the aesthetic and ethical aspects of social interaction
in groups, extending notions of timelessness beyond the individual
level. In this paper we will explore factors that encourage
and discourage the emergence of collective virtuosity in
groups. We conclude with managerial implications and directions
for further research. |
 |
|
| WP 26 |
Decision Making in High Velocity Environments: The Importance of Guiding Principles |
| |
This paper presents a field study of
decision-making processes in management teams in two organizations.
It reviews existing literature on managerial knowledge structures
and decision-making, and identifies methodological and conceptual
limitations with these approaches. The authors then develop
interpretive case studies of two management teams, which
focus on the articulated and social methods used to make
decisions. They found that both organizations used rules
of thumb or heuristic reasoning in their decision-making,
that these rules of thumb functioned as headlines of deeper
organizational narratives, and that these narratives were
grounded in emotional as well as purely rational considerations.
We suggest that the term "guiding
principle" usefully integrates our three findings into a
descriptive concept that may be further explored in future
research of both a descriptive and prescriptive nature.
This working paper has been integrated into WP 34 and WP
47.
|
 |
|
| WP 25 |
Dear
Prudence: An Essay on Practical Wisdom in Strategy Making |
 |
If we presume an organizational ontology of emergence,
then what role remains for strategic intent? If managerial
action is said to consist of adaptive responsiveness, then
what are the foundations of value on the basis of which principled
decisions can be made? In this essay, we respond to these
questions and extend the existing strategy process literature
by turning to the Aristotelian concept of prudence, or practical
wisdom. According to Aristotle, practical wisdom involves
the virtuous capacity to make decisions and take actions
that promote the 'good life' for the 'polis'. We explore
contemporary interpretations of this concept in literature
streams adjacent to strategy and determine that practical
wisdom can be developed by engaging in interpretative dialogue
and aesthetically-rich experience. With these elements in
view, we re-frame strategy processes as occasions to develop
the human capacity for practical wisdom.
|
 |
|
| WP 24 |
Framing Strategy Processes as Serious
Play |
| |
This paper addresses the issue of innovation
as it has been formulated and discussed in recent years in
the strategy process literature. Our purpose is to provide a reflective account
of our attempts to explore the theoretical and practical implications
of play in the context of strategy-making. We advance
the existing literature that links play to strategy by contributing
our finding that play-based strategy processes can lead to
improved participation (Wenger 1998) while encouraging the
exploration (March 1991) of new ideas and possibilities for
action. Additionally, we present evidence that when strategy-makers
engage in play, they discover potentially new content categories
and questions. Finally, we raise a series of questions
for future research pertaining to strategy framed as > '> serious
play> '> .
This working paper has been integrated into WP 42 |
 |
|
| WP 23 |
Active
Responsiveness through Adaptive Play: Casting New Light
on Strategy Genesis |
 |
Hamel (1997) has pointed out what he
calls strategy’s dirty little secret: we do not know
how it is created. In response to this assertion, we review
the prescriptive schools of strategy formation and reflect
critically on the simple, behaviorist notion of how organizations
respond to the environmental challenges. We then seek to
develop a more adaptive notion of responsiveness, and we
suggest (following Weick, 1995) that strategy-making should
be considered as a process of responding to ambiguity. We
show furthermore that adaptively responsive strategy-making
requires conversational contexts that allow for reflective
modes of conversation. We then consider theories that suggest
that the activity of play might be the best way to enhance
human adaptive potential. Finally, we argue that the cognitive,
social and emotional impacts of play can contribute in practice
to the development of adaptive strategy creation processes. |
| |
|
| 2002 |
 |
|
| WP 22 |
From Metaphor to Practice In
the Crafting of Strategy |
| |
This article explores how the link between
the hand and the mind might be exploited in the making of
strategy. Using Mintzberg's image of a potter and undergoing
iterative and recursive learning and knowledge-building processes
as a point of departure, the authors develop a three-level
theoretical schema, progressing from the physiological to
the psychological to the social to trace the consequences
of the hand-mind link. To illustrate their theoretical schema,
the authors present an illustration case of managers from
a large telecommunications firm experimenting with a process
for strategy making in which they actively use their hands
to construct representations of their organization and its
environment. The authors conclude that new and potent forms
of strategy making might be attained if the fundamental human
experience of using one's hands is put in the service of
all kinds of organizational learning.
This working paper has been integrated into WP 36 |
 |
|
| WP 21 |
Dealing with the Unexpected:
Critical Incidents in the LEGO Mindstorms Team |
|
This paper explores the collaboration
processes of the self-managed LEGO Mindstorms team, and in
particular, on how the team handled “critical incidents”--surprising
and potentially threatening events that could lead to the
outright success or failure of the team’s effort. We
found that in the face of the unexpected, teams should 1)
increase their face-to-face co-presence, 2) revisit their
identity as a team, and 3) develop and use a set of simple
guiding principles for action that are distinct from traditional
value statements or specific rules.
This working paper has been integrated into WP 34 |
 |
|
| WP 20 |
LEGO Speaks |
 |
This paper explores the proposition
that the LEGO building system is a language in itself.
First, we use semiotic theory to advance the idea that LEGO
is a visual medium that constitutes a system of signs with
strong communicative potential. In particular, it appears
to convey both strong cognitive as well as emotionally-charged
information. Second, we evaluate the idea that several factors
converge to create this particularly significant affective
potency, beginning with the modularity of the LEGO materials,
and including the attributes of repeatability, reversibility,
and connectivity which characterize any particular construction
project in which they are used. While we conclude that LEGO
is not formally a true language, we nonetheless find it to
be a medium that gives rise to new forms of communication,
and that may yet contribute to the development of new languages
in the future. |
 |
|
| WP 19 |
Images of Strategy |
| |
Strategy making typically involves the
use of abstract models of abstract forces. This legacy
of objectivist science ill serves strategy-makers, since
these simplistic, unimodal, visual abstractions reduce life's
great complexity rather than capturing it. In this paper
we explore the proposition that strategy-making might be
improved by giving strategy-makers multimodal, analogical
experiences of the reality they strive to understand. Using
data from a workshop that integrates verbal/narrative, visual/imagistic,
and kinaesthetic/haptic modes of experience, we suggest that
strategic insight can arise when one deepens rather than
reduces the information that strategists have about reality.
This article can be obtained from www.elsevier.com
|
 |
|
| WP 18 |
A Place
to Play: Innovating the Practice of Strategy Research |
 |
This paper responds to the repeated
|